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COVID-19

FAQs about Orders and Deliveries and the COVID-19 virus

Colypto’s operations continue but delivery times may be longer than usual.

 

1. Can I place an order?

Yes, Colypto’s activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

We’re working with our selling partners to temporarily prioritize household staples, medical supplies and other high demand products coming into our fulfillment centers so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure the availability of these products, and continue to bring on the additional capacity to deliver customer orders. We’re continuing to ship all available selection in our inventory, but some products may currently take longer to ship. Please see our recent press releases for more information:

 

2. What’s the status of my order and delivery? Can I change the address on my order?

You can track your order and deliveries from your DASHBOARD > ORDERS. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

4. Can I still make returns?

Yes. We are still processing returns.

5. Is it safe to receive orders?

For guidance on Coronavirus, please refer to the World Health Organization website.

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